Digital Transformation in Healthcare: How Zoho Revolutionized Lister Clinic’s Operations
Digital Transformation in Healthcare: How Zoho Revolutionized Lister Clinic’s Operations
Digital Transformation in Healthcare: How Zoho Revolutionized Lister Clinic’s Operations
Digital Transformation in Healthcare: How Zoho Revolutionized Lister Clinic’s Operations
In 2020, Lister Clinic, a healthcare provider based in South Africa, embarked on a digital transformation journey aimed at enhancing patient care and experience, strengthening overall data security, driving collaboration within teams, and boosting overall operational efficiency.
In partnership with Infolytics, Lister Clinic was able to adopt various Zoho applications to automate manual and repetitive administrative tasks, improve patient engagement, gain actionable insights for data-driven decision making, enhance data security, eliminate redundancies and scale for future growth.
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Executive Summary
Executive Summary
Lister Clinic ® | Dr. Maphisa & Partners Inc. is a medical practice management company based in South Africa that operates affordable medical and dental centres in the Greater Johannesburg communities. The clinic was founded with the vision to establish a network of affordable medical and dental centres that provide quality health care in a convenient, modern and friendly environment.
Since 2020, Lister Clinic has been partnering with Infolytics to implement various Zoho Applications to automate processes, improve communication, enhance patient experience, strengthen data security, and establish a strong online presence..
Through custom solutions leveraging Zoho Sites, Zoho Mail, Zoho Social, Zoho Forms, Zoho Pagesense and Zoho WorkDrive, Lister Clinic has achieved transformational results.
Key Challenges
Key Challenges
Lister Clinic encountered the following operational hurdles:
1. Communication Barriers:
- Ineffective internal and external communication systems led to poor coordination among teams.
- Document sharing and collaboration were cumbersome, causing delays.
2. Limited Online Presence:
- Limited online presence hindered marketing and patient engagement efforts.
3. Scalability Issues:
- Existing tools were not scalable or customizable to meet the clinic's growing needs.
The Solution
The Solution
Lister Clinic partnered with Infolytics to implement Zoho’s suite of tools, tailored to address specific challenges and unique requirements:
1. Build a Professional Website using Zoho Sites:
- Design and launch a content-rich website, improving Lister Clinic’s online presence and accessibility.
- Improve patient engagement through an informative and user-friendly platform.
2. Personalize Patient Experience using Zoho PageSense:
- Integrate Zoho Sites with Zoho PageSense to track patient journeys through the website in real-time, identify drop-off points, and provide Lister Clinic with the ability to make data-driven decisions that can improve overall patient experience.
At A Glance
Key Applications
- Zoho Sites
- Zoho Mail
- Zoho Forms
- Zoho PageSense
- Zoho Social
- Zoho WorkDrive
Integrations
- Zoho Sites with Zoho PageSense
- Zoho Social with Social Media Channels
- Zoho Sites with Zoho Forms
Non-Zoho Tech Skills
- UI/UX Design
- CSS and HTML Proficiency
- Data Migration
- Keyword Research and Technical SEO
- Training and Documentation
- Database Management
- Cybersecurity Awareness
- Social Media Management
- Healthcare Compliance
- Provide opportunities for content optimization and improved visitor engagement by using Heatmaps to visually understand which areas of the website attract the most attention.
3. Optimize Data Collection using Zoho Forms:
- Integrate Zoho Sites with Zoho Forms to streamline patient intake online, and reduce wait times improving overall operational efficiency.
- Automate administrative processes and minimize errors associated with manual data entry by building tailored forms that collect precise patient information.
- Use custom CSS to trigger targeted pop-ups and relevant forms for specific visitors providing a seamless, non-intrusive experience for patients.
4. Streamline Document Management using Zoho WorkDrive:
- Migrate from OneDrive to Zoho Workdrive for improved team collaboration and productivity.
- Streamline document management with role-based access controls and real-time collaboration.
- Encrypt document storage and improve security with AES-256 encryption.
- Implement device and IP-specific access restrictions, safeguarding sensitive data.
5. Secure Communication using Zoho Mail:
- Migrate from Microsoft 365 to Zoho Mail for centralized and secure email communication.
- Configure domain and user accounts, enhancing email security and functionality.
6. Improve Brand Awareness using Zoho Social:
- Centralize the management of social media channels using a unified dashboard to simplify content scheduling, and monitor key performance metrics.
- Strengthen brand identity through consistent messaging that ensure a uniform commucation approach across all channels.
- Enhance patient engagement with real-time interactions that enables immediate responses to patient inquiries and comments, fostering stronger relationships and trust.
7. Ensure Smooth Adoption of Zoho through Employee Training:
- Conduct comprehensive training sessions and workshops to ensure smooth adoption of Zoho applications.
- Provide materials and any additional resources for sustained proficiency.
The Results
The Results
The adoption of Zoho’s tools resulted in transformative changes for Lister Clinic:
1. Improved Communication and Collaboration:
- Zoho Mail and Zoho WorkDrive enabled seamless communication and collaboration.
- Teams shared documents and updates in real-time, reducing delays.
2. Enhanced Data Security:
- Role-based permissions and encryption ensured the safety of sensitive data.
- Device and IP-based restrictions minimized unauthorized access risks.
3. Strong Online Presence:
- A functional website improved patient engagement and increased online visibility.
- Simplified access to information for patients, enhancing their overall experience.
4. Scalability:
- The versatility of Zoho’s tools has allowed for future growth and easy customization as well as adaptation.
5. Financial Efficiency:
- Clear project milestones and phased payments ensuring cost-effectiveness.
- Reduced manual errors lowered operational costs.
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Interested in Exploring Zoho?
Interested in Exploring Zoho?
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