Making Zoho Work for You with the Best Partner Support

At Infolytics, we understand that our customers need continuous consulting, technical and user support to fully enjoy the benefits of using Zoho without any interruptions. We believe that software solutions are not just about fixing business problems, but also about helping our customers to succeed in achieving their goals. That's why we offer support as an additional option to help you get the most out of your Zoho investment.

SELECT A PLAN

Zoho CRM Infolytics Authorized Partner South Africa

Dedicated Zoho Support With Expert Partner Consulting

We offer Standard and Premium Customer Success Plans to new and existing Zoho users. These are designed to help Zoho users with technical and consulting support to ensure that they improve user adoption levels, deploy with confidence and achieve their business goals.

Our Zoho support services include dedicated Zoho Specialists, guided onboarding sessions, prioritized product assistance, multi-channel support (email, calls, chat), remote assistance through screen-sharing, and access to developer guides, articles, e-books, videos, webinars, and many other on-demand resources.

The Benefits of having On-going Zoho Support for your business

With more than 40 Zoho business applications to choose from and even more robust features to explore, it's normal for businesses to feel a little overwhelmed when trying to select the best Zoho solution as well as implement the right features for their business.

Whether you are new to Zoho or not, there's a lot at stake here. You need to make the right decisions the first time so that you don't make any costly implementation errors. That's why we are here.

Enjoy Varied Expertise

Our team consists of expert Zoho Consultants with several years of experience drilling down into business use cases to help our customers to align Zoho products with their processes. They also have working experience with Zoho as we also use it for every aspect of our business and we help customers, big and small from various industries to succeed with Zoho on a daily basis.

Be More Productive

Free up more time to focus on the most important aspects of your business by enjoying guided Zoho Support sessions that help you to quickly address issues and identify appropriate solutions. Our Zoho Consultants can also comb through your business requirements and identify the best Zoho app and complementary features that will give you the results you are looking for.

Deploy With Confidence

We provide comprehensive guided onboarding support, practical product assistance and access to resources that will help you to better understand the applications you are using, giving yourself and your team the confidence they need to effectively deploy and use Zoho Apps.

Save and Reduce Costs

We have certified Zoho Consultants with the right expertise and multi-industry experience with Zoho apps to help you choose the most suitable Zoho app, licensing editions as well as the most effective solution that suits your business needs and requirements. This will help you to minimize costly errors and bring down any unexpected budgeting issues.

New to Zoho software or you just recently adopted a new Zoho Business App?

Don't worry, we've got you covered! We offer standard and premium onboarding support which is designed to help businesses to make the most of the critical months following a new Zoho software purchase. Along with reliable technical support, our onboarding specialists will provide personalized guidance to help you set up your Zoho product, align it with your business processes, and achieve your goals.

We are ready to help you get the most out of Zoho

Whether your business is large or small or you are an entrepreneur operating as a one-man show, we are ready to help you get the most out of Zoho. We have successfully executed over 200 projects in over eight countries around the world and are ready to support you from wherever you are.

Our dedicated team of Zoho Consultants is here to assist you to achieve and maintain operational excellence.

Our Support Options Are Designed to be Flexible and Responsive to Your Needs

Our different support levels enable you to choose the level of Zoho support that best suits the needs of your business. We understand

*Applies to Gauteng only with 1 Face to Face Zoho support session. Flights and accommodation will be charged for visits outside of Gauteng.

**Please note that our Standard and Premium Support services do not cover workshops and onsite training programs, end-to-end implementation, or support for external connected applications and integrations that are beyond Zoho's scope. If you would like to know more about how you can enjoy these Zoho services, please send us an email on support@infolytics.co.za and one of our Zoho Consultants will be in touch with you within 24hrs.

Standard

Technical Support
Helpdesk Support
Training | Hand-holding
Solution Optimisation
Solution Expert
Support SLA | 24 hours
10 hours of Support/Month

R8,500 / month

Annual Contract

Professional

Technical Support
Helpdesk Support
Training | Hand-holding
Solution Optimisation
Solution Expert
Support SLA | 8 hours
15 hours of Support/Month

R12,750 / month

Annual Contract

Advanced

Technical Support
Helpdesk Support
Training | Hand-holding
Solution Optimisation
Solution Expert
Support SLA | 4 hours
20 hours of Support/Month

R17,000 / month

Annual Contract

Enterprise

Please contact us for custom Enterprise pricing.

An Enterprise solution that combines all the features in Advanced with extended training and on-boarding assistance, automation support and a dedicated Account Manager.

Need more hours? No worries. We can provide them at R950/hour.

*Support SLA - The maximum amount of time in which a Solution Expert will respond to questions and issues.

Why people love to work with us

"Before we implemented ZOHO, we ran a manual system, where jobs were assigned and tracked via pieces of paper on a clipboard. Infolytics is easy to work with, ranging from the quick turnaround, to the necessary support from start to finish. We have received excellent and prompt service from Infolytics since day one and have been in awe! Great support, great backup, great mentorship!"

Tendayi Dewah ~ Director, WALDT Global

"We were upgrading from CapsuleCRM to Zoho - quite a jump. Zoho is VERY intimidating, and while it is temping to outsource it's development, as a business owner you need to know how it works first hand. I found Infolytics from a Google search and was skeptical at first, but I got over that quickly: The guys I met are quite good. They met with me on a regular basis, and were willing to change the way they work around my requirements."

Douglas Nelson ~ COO, Legal Leaders

"It's been an absolute pleasure working with the team, they're very friendly, very lenient, and really responsive. I've now had multiple projects with them, and I feel everyday they keep impressing me with the amount of knowledge, and resources they have. They have completed all my projects before the given time and provide great after sales support as well."

Saad Khan ~ CEO, Alpha Elite

"It has been such a pleasure working with the team from Infolytics from the migration of our data from the previous CRM to the implementation into ZOHO and no problems. Thanks a million for the smooth stress free relationship."

Tumi Matsobane ~ Business Development Manager, Argon Asset

"It has been such a pleasure working with the team from Infolytics from the migration of our data from the previous CRM to the implementation into ZOHO and no problems. Thanks a million for the smooth stress free relationship."

Tumi Matsobane ~ Business Development Manager, Argon Asset

Have Any Questions?

Support Enquiry

support@infolytics.co.za

+27 74 071 0968 (Mon - Fri)

+27 72 704 6843 (Mon - Fri)

Sales Enquiry

sales@infolytics.co.za

Service Plan FAQs

What are 'In plan access' hours?

'In plan access' hours?

'In plan access' hours refers to the amount of included hours in your plan, whereby you can access Infolytics Business Solution Expert resources in a calendar month.

What can I use my hours for?

What you can use your hours for

You can access Infolytics's resources for technical support, admin assistance, developer support, one-on-one coaching sessions or expert advice.

How do I know how many hours I have used for the month?

Tracking how many hours you have used

All activity is time tracked and reports will be available to you to monitor.

What type of interactions will be time tracked?

Activities that will be tracked

Inbound and outbound phone calls
Remote assistance sessions
In person meetings and coaching sessions
Email tickets and tasks completed on behalf of customer

How available will the Infolytics solution experts be for me?

Availability of Infolytics Experts

Your Business Solution Expert deals with only a handful of customers ensuring high availability, fast execution and focused attention.

What if I need more hours?

Need more hours?

If you run out of 'in plan access' hours for the month, you will start being billed at the 'out of plan access' hours rate of R850.00 per hour.

Expert Plan	In Plan Access	Out of Plan Access Limit	Total Monthly Access
Service	10 hours	2 hours	12 hours
Service Plus	15 hours	2 hours	17 hour

Do unused 'In bundle access' hours roll over to the next month?

No, the unused hours do not roll over.

Can I upgrade my plan if I need more hours?

Yes you can upgrade at any time to a bigger plan and the 12 month contract term will start again.

Can I get a custom plan?

Custom Plans

Yes. Please contact Infolytics if you require a custom plan.

What if I need more than the allocated hours access per month?

Need more than the allocated hours access per month?

If you have used both your 'in bundle' and 'out of bundle' access hours allocation for the month you can still purchase additional hours on an ad-hoc basis (R850 per hour).

I don't require a monthly plan, can I purchase ad-hoc hours?

You can purchase hours on an ad-hoc basis by requesting a one-on-one session with an expert using our booking request form on our website. We charge R750 per hour billed in 30 minute increments.

How long is the contract term?